BakePup Support

The fastest way to reach us is email. We’re a small team and aim to reply within 2–3 business days.

When you write in, it helps to include your device model, your iOS version, and — for account or data requests — your user ID from Settings → Device ID in the app.

BakePup Premium unlocks unlimited AI loaf scans and unlimited Doughy chat. It is an auto-renewable subscription billed through your Apple Account, with two plans:

• Yearly — $29.99/year, including a 7-day free trial.
• Monthly — $5.99/month, with no free trial.

Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. Full details are in our Terms of Use.

1. Open BakePup and go to the upgrade screen (Premium).
2. Choose the Yearly or Monthly plan.
3. Confirm the purchase with your Apple Account (Face ID, Touch ID, or password). Apple handles the payment.

Subscriptions are managed by Apple, so you cancel through your Apple Account rather than inside BakePup:

1. Open Settings on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Select BakePup, then tap Cancel Subscription.

You can also manage subscriptions at App Store account → Subscriptions. Canceling stops future renewals; you keep Premium until the end of the period you already paid for.

If you reinstalled the app or got a new device, restore your existing subscription:

1. Open BakePup and go to Settings.
2. Tap Restore Purchases.

Make sure you’re signed in with the same Apple Account you used for the original purchase.

BakePup uses an anonymous account, and you can delete everything yourself from inside the app:

1. Open BakePup and go to Settings.
2. Open Account & Data and tap “Delete account.”
3. Confirm. This permanently deletes your account and data on the device and on our servers and cannot be undone.

Prefer us to do it? Email support@bakepup.com with your user ID (Settings → Device ID) and we’ll handle it. Deleting your data does not cancel an Apple subscription — cancel that separately using the steps above.

Purchases are billed by Apple, and refunds are handled by Apple:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple Account.
3. Find your BakePup purchase and choose the option to request a refund.

When you run a scan or chat, the photo or message you submit is sent to one of our third-party AI providers, Anthropic (Claude) and Google (Gemini), to be analyzed, and we ask for your consent before that happens. We explain exactly what we collect and how it’s used in our Privacy Policy.

• BakePup is an iPhone app, distributed exclusively through the Apple App Store.
• It requires a recent version of iOS. iPad is not currently supported as a native app.
• An internet connection is required for scans and chat, since analysis runs in the cloud.

Read our Privacy Policy and Terms of Use.